WAWaxiomatic

Abnormal report — callback request

Sent when a report needs a clinician callback. Never reveals values or diagnosis in the body.

Healthcareutility#diagnostics#callback

Best-practice notes

Mandatory under Indian DPDP / global privacy rules — do not state result values, percentages, or markers in the message body. The portal link or call is the safe channel.

Preview

Hi Priya, your recent report is ready and Dr. Rao would like to discuss it with you. Please book a quick callback at your convenience.

Book callback
Call clinic

Component structure

  • BODY

    Hi {{1}}, your recent report is ready and {{2}} would like to discuss it with you. Please book a quick callback at your convenience.

  • BUTTONS
    • URL Book callback → https://portal.example.com/callback
    • PHONE_NUMBER Call clinic → +918000000000

Variables

These placeholders get substituted at send time. You fill them with values from your contact attributes, order data, or any integration field.

  • {{1}}

    Patient first name

    e.g. Priya

  • {{2}}

    Clinician / clinic name

    e.g. Dr. Rao

Clone this template into your own WABA

  1. Sign up for a free Waxiomatic account.
  2. Connect your WhatsApp Business Account (Embedded Signup, ~15 minutes).
  3. Hit Clone on this template — we map the variables, run AI spam-check, and submit to Meta for you.
  4. Meta approves in 1–24h. Start sending.
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