Terms of Service

Waxiomatic is a software-as-a-service platform that connects your WhatsApp Business Account to a multi-agent inbox, automation tools, AI assistance, and developer APIs. The Service uses Meta's official WhatsApp Business Cloud API; Meta's separate terms govern your WhatsApp Business Account itself.

You must be at least 18 years old and authorised to bind your organization. You are responsible for the security of your account credentials and for all activity that occurs under your account. Notify us promptly at [email protected] if you suspect unauthorised access.

You agree not to:

• Send unsolicited bulk messages or otherwise violate Meta's WhatsApp Business Policy.
• Send template messages without recipient opt-in evidence captured through a lawful mechanism (form / checkbox / API consent / verified import).
• Send content that is illegal, harassing, discriminatory, or defamatory.
• Send spam, phishing, scams, MLM solicitations, or any deceptive content.
• Use the Service for the storage, transmission, or processing of regulated data categories (PCI cardholder data, full HIPAA-covered PHI) outside of plans where we explicitly support those compliance modes.
• Reverse-engineer, scrape, or attempt to extract source code (except for the open-source chat widget, which is MIT-licensed at our GitHub).
• Build a competing product using the Service as a backend.

Subscription fees are billed monthly in advance per the plan you select on our Pricing page. INR subscribers are charged via Razorpay; international subscribers via Stripe. GST-compliant invoices are auto-generated for Indian subscribers.

Meta's per-conversation fees for WhatsApp Cloud API are passed through to you at Meta's published rate — Waxiomatic does not add a markup on conversation pricing. Meta bills these to your separate Meta Billing account; we do not advance them on your behalf.

Free Forever tier accounts are charged nothing by us. You remain responsible for any Meta fees once you cross Meta's included free tier on your WhatsApp Business Account.

You retain all rights to the data you upload (contacts, messages, templates, etc.). You grant us a limited license to process that data solely to deliver the Service to you. Our handling of personal data is governed by the Privacy Policy and the Data Processing Addendum.

We target 99.9% uptime on paid tiers and publish live component status at waxiomatic.com/status. Scheduled maintenance windows are announced via the status page at least 48 hours in advance where possible. We are not liable for downtime caused by Meta's upstream services, DNS / CDN providers operating in front of us, or events beyond reasonable control (force majeure).

You may cancel any subscription at any time from the dashboard at /dashboard/settings/plan. Your data remains exportable for 30 days after cancellation, after which it is permanently deleted in line with the retention rules in our Privacy Policy.

We may suspend or terminate accounts that breach §3 (Acceptable use), that fail to pay fees after 14 days' notice, or where required by law or by Meta. We will give you reasonable opportunity to cure where the breach is curable.

The Service is provided “as is”. Except as expressly stated in these Terms or in a signed enterprise agreement, we disclaim all warranties — express, implied, or statutory — including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our aggregate liability arising out of or related to the Service is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India. Customers outside India who have signed an enterprise order form may have alternative dispute-resolution clauses in that order form.

We may update these Terms. Material changes will be notified via email to Customers at least 30 days in advance. Continued use of the Service after the effective date constitutes acceptance.

For legal questions, email [email protected].