What we've shipped

The marketing surface filled in. New pages:

- /pricing — full plan comparison across all 5 tiers, sourced directly from the same @waxiomatic/config plans config that powers the dashboard's usage caps. Update once, everywhere updates. - /features — 9 feature groups, ~30 distinct capabilities documented. - /vs/wati and /vs/aisensy — honest side-by-sides with per-row winner highlighting. Where the competitor wins, we say so. - /integrations — 35-entry directory with status badges (live / beta / planned), organized by category. - /blog — four launch posts, RSS feed at /rss.xml, ready for content cadence. - /legal/privacy, /legal/terms, /legal/dpa, /legal/grievance — DPDP-aware and GDPR-compatible. Reviewable by counsel before public launch. - /status — public service-health page with live components + 30-day incident history. Admin tools at /dashboard/admin/status.

Behind the scenes: dynamic sitemap.xml with every static route and every blog post, robots.txt with proper /app/* exclusion, JSON-LD on blog posts.

The inbox now shows a per-agent metrics bar at the top — open conversations assigned to you, your outbound messages today, conversation outcomes (won / lost today + won-this-week), and your median first-response time for today with a sample-size tooltip.

The bar polls every 30 seconds and also refreshes immediately when relevant socket events fire (inbound, outbound, outcome recorded, status change). Numbers are computed server-side from /analytics/me-today using one CTE per metric — no client-side aggregation, so the surface stays accurate even if the agent has multiple tabs open.

A small footnote: the median first-response uses PERCENTILE_CONT(0.5) over per-conversation deltas (your first outbound today vs. the latest preceding inbound). The tooltip surfaces the sample size so you can tell whether 4 minutes means "median of 12 threads" or "one chat I happened to reply to fast."

After 14 months of building, Waxiomatic is generally available. Here's everything that shipped in the launch wave.

Core platform. Embedded Signup + WhatsApp Coexistence, multi-agent shared inbox, contact CRM with consent audit, template builder with AI Spam-Check + WhatsApp Studio simulator, broadcast pipeline with smart send-time, visual flow builder with a durable Postgres runtime, knowledge-base RAG bot, marketing calendar with India holiday overlays.

AI. Claude-powered copilot (reply suggestions, summarization, intent classification, sentiment, voice-note transcription, auto-translate). Knowledge bot grounded on customer-uploaded PDFs / URLs using local pgvector embeddings.

Developer platform. Public REST API at /v1/* with scoped keys, OpenAPI 3.1 spec, live Swagger UI at /v1/docs. Outbound webhooks with HMAC signing, retry ladder, and replay UI. Open-source <10KB chat widget on GitHub under MIT.

Customer engagement loops. Loyalty program with tiers + idempotent ledger. Referrals with auto-detect from inbound messages. NPS / CSAT surveys with WhatsApp delivery + automated state machine.

Operations. Public status page at /status. Plans + usage tracking with hard caps. AdSense placements on Free Forever tier (admin-controlled, with control-group A/B). Web Push notifications for agents. Customer migration tool from Wati / AiSensy / Interakt / Gallabox.

Marketing surface. Landing, pricing, features, two comparison pages, blog (4 launch posts), four legal pages (Privacy / Terms / DPA / Grievance), integrations directory with 35+ connectors.

Two things to flag for early customers: SOC 2 Type I audit is booked for Q4 2026 (Vanta-driven, no third-party blocker); the v1.5 roadmap (commerce / CTWA ads / mobile apps) shows up on the changelog in the next two weeks.