WAWaxiomatic

Grievance Officer

Last updated · May 2026

In accordance with the Information Technology Rules, 2011 (Rule 5(9)) and the Digital Personal Data Protection Act, 2023 (DPDP § 13), Waxiomatic Stream Technologies Pvt. Ltd. has appointed a Grievance Officer to handle complaints about content, privacy, data protection, and the Service.

Contact

Grievance Officer · Waxiomatic

Name: [Name pending appointment — update before public launch]

Email: [email protected]

Postal address:
Waxiomatic Technologies Pvt. Ltd.
[Registered office address pending]
Bengaluru, Karnataka, India

Working hours: Mon–Fri, 10:00 AM – 6:00 PM IST (excluding public holidays).

When to contact the Grievance Officer

  • You believe a Waxiomatic Customer has misused your personal data and you have not been able to resolve the issue with them directly.
  • You want to exercise a DPDP / GDPR right (access, correction, erasure, withdrawal of consent) and need escalation.
  • You have received unsolicited or abusive messages from a Waxiomatic Customer.
  • You have a content complaint that is not adequately handled by Customer Support.
  • You are a regulator, government authority, or law-enforcement agency requesting information in connection with a lawful investigation.

What to include in your complaint

  • Your name and best contact (email + phone).
  • A clear description of the issue, including any phone numbers and dates involved.
  • The name of the Customer (business) you are complaining about, if known.
  • Any screenshots, message IDs, or other evidence.
  • The outcome you are seeking.

Response timelines

Acknowledgement: within 24 hours.
Investigation + initial response: within 15 days, per IT Rules 2011.
For DPDP-specific data principal requests: within 30 days, per DPDP § 11.

If the matter requires more time, we will explain why and give you an expected resolution date.

If you are not satisfied

If our response does not resolve your concern, you may escalate to the relevant authority:

  • Data Protection Board of India (under DPDP 2023) — once notified and operational.
  • Ministry of Electronics and Information Technology (MeitY) — for IT Rules complaints.
  • For EU/UK Data Subjects: your national data protection authority.