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Pre-auth pending — documents needed

Insurance has requested additional documents before pre-authorisation can be approved.

Healthcareutility#insurance#preauth#documents

Preview

Hi Suresh, HDFC ERGO needs an additional recent investigation report to complete your pre-authorisation. Please upload at the link below.

Upload document

Component structure

  • BODY

    Hi {{1}}, {{2}} needs an additional {{3}} to complete your pre-authorisation. Please upload at the link below.

  • BUTTONS
    • URL Upload document → https://portal.example.com/upload

Variables

These placeholders get substituted at send time. You fill them with values from your contact attributes, order data, or any integration field.

  • {{1}}

    Patient first name

    e.g. Suresh

  • {{2}}

    Insurer name

    e.g. HDFC ERGO

  • {{3}}

    Document(s) needed

    e.g. recent investigation report

Clone this template into your own WABA

  1. Sign up for a free Waxiomatic account.
  2. Connect your WhatsApp Business Account (Embedded Signup, ~15 minutes).
  3. Hit Clone on this template — we map the variables, run AI spam-check, and submit to Meta for you.
  4. Meta approves in 1–24h. Start sending.
Sign up free to cloneSee pricing