Appointment cancelled by clinic
Sent when the clinic must cancel (doctor unavailable, emergency) — offers an immediate rebook path.
Best-practice notes
Always provide a rebooking link or call-back option. Apologise once — do not over-explain to avoid sounding like marketing.
Preview
Hi Arjun, we are sorry — your appointment with Dr. Banerjee on Wed 22 May, 3:00 PM has been cancelled (doctor unavailable). Please choose a new slot at your convenience.
Component structure
BODYHi {{1}}, we are sorry — your appointment with {{2}} on {{3}} has been cancelled ({{4}}). Please choose a new slot at your convenience.
BUTTONS- URL Pick new slot → https://portal.example.com/book
- PHONE_NUMBER Call front desk → +918000000000
Variables
These placeholders get substituted at send time. You fill them with values from your contact attributes, order data, or any integration field.
{{1}}Patient first name
e.g. Arjun
{{2}}Doctor name
e.g. Dr. Banerjee
{{3}}Original date & time
e.g. Wed 22 May, 3:00 PM
{{4}}Cancellation reason (short)
e.g. doctor unavailable
Clone this template into your own WABA
- Sign up for a free Waxiomatic account.
- Connect your WhatsApp Business Account (Embedded Signup, ~15 minutes).
- Hit Clone on this template — we map the variables, run AI spam-check, and submit to Meta for you.
- Meta approves in 1–24h. Start sending.