Shipment lost
Sent when a shipment is confirmed lost in transit. Offers an immediate reship-or-refund choice to short-circuit support tickets.
Best-practice notes
Use plain, non-defensive language. Do not say "courier lost" — customers blame you regardless. Always offer two paths so they feel in control.
Preview
Hi Kavya, we are really sorry — order ORD-55821 appears to have been lost in transit. We want to make this right. Pick what works for you below.
Component structure
BODYHi {{1}}, we are really sorry — order {{2}} appears to have been lost in transit. We want to make this right. Pick what works for you below.
BUTTONS- QUICK_REPLY Ship a replacement
- QUICK_REPLY Refund my order
Variables
These placeholders get substituted at send time. You fill them with values from your contact attributes, order data, or any integration field.
{{1}}Customer first name
e.g. Kavya
{{2}}Order ID
e.g. ORD-55821
Clone this template into your own WABA
- Sign up for a free Waxiomatic account.
- Connect your WhatsApp Business Account (Embedded Signup, ~15 minutes).
- Hit Clone on this template — we map the variables, run AI spam-check, and submit to Meta for you.
- Meta approves in 1–24h. Start sending.