WAWaxiomatic

Delivery delayed

Proactively warn the customer a shipment is delayed before they complain. Empathetic tone, new ETA mandatory.

E-commerceutility#order#delivery#support

Best-practice notes

Always include a revised ETA — Meta and customers both reject vague "soon" copy. Trigger from your courier-status webhook when an exception code is detected.

Preview

Hi Aarav, we are sorry — order ORD-23489 is running late and is now expected by 22 May. Thanks for your patience; tap below if you need to talk to us.

Talk to support

Component structure

  • BODY

    Hi {{1}}, we are sorry — order {{2}} is running late and is now expected by {{3}}. Thanks for your patience; tap below if you need to talk to us.

  • BUTTONS
    • QUICK_REPLY Talk to support

Variables

These placeholders get substituted at send time. You fill them with values from your contact attributes, order data, or any integration field.

  • {{1}}

    Customer first name

    e.g. Aarav

  • {{2}}

    Order ID

    e.g. ORD-23489

  • {{3}}

    New ETA

    e.g. 22 May

Clone this template into your own WABA

  1. Sign up for a free Waxiomatic account.
  2. Connect your WhatsApp Business Account (Embedded Signup, ~15 minutes).
  3. Hit Clone on this template — we map the variables, run AI spam-check, and submit to Meta for you.
  4. Meta approves in 1–24h. Start sending.
Sign up free to cloneSee pricing