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Complaint resolved

Closes a complaint ticket with a brief resolution summary and asks for satisfaction confirmation.

E-commerceutility#support#resolution#transactional

Preview

Hi Kavya, ticket TK-50221 is marked resolved — we have issued a full refund. If you are still facing the issue, reopen the ticket below.

Issue fully resolved
Reopen ticket

Component structure

  • BODY

    Hi {{1}}, ticket {{2}} is marked resolved — {{3}}. If you are still facing the issue, reopen the ticket below.

  • BUTTONS
    • QUICK_REPLY Issue fully resolved
    • QUICK_REPLY Reopen ticket

Variables

These placeholders get substituted at send time. You fill them with values from your contact attributes, order data, or any integration field.

  • {{1}}

    Customer first name

    e.g. Kavya

  • {{2}}

    Ticket ID

    e.g. TK-50221

  • {{3}}

    Resolution summary

    e.g. we have issued a full refund

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  2. Connect your WhatsApp Business Account (Embedded Signup, ~15 minutes).
  3. Hit Clone on this template — we map the variables, run AI spam-check, and submit to Meta for you.
  4. Meta approves in 1–24h. Start sending.
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