COD failed-delivery retry
When a COD order fails on first attempt, prompt the customer to confirm availability or convert to prepaid.
E-commerceutility#cod#delivery#recovery
Best-practice notes
COD reattempts cost ~₹40-80 per try in India. Converting to prepaid here protects margin. Keep tone non-judgmental.
Preview
Hi Suresh, we could not deliver your COD order ORD-88210 (₹899 due). Tap below to choose a new time or pay online to avoid another miss.
Reschedule delivery
Pay online instead
Component structure
BODYHi {{1}}, we could not deliver your COD order {{2}} ({{3}} due). Tap below to choose a new time or pay online to avoid another miss.
BUTTONS- QUICK_REPLY Reschedule delivery
- URL Pay online instead → https://example.com/pay/{{1}}
Variables
These placeholders get substituted at send time. You fill them with values from your contact attributes, order data, or any integration field.
{{1}}Customer first name
e.g. Suresh
{{2}}Order ID
e.g. ORD-88210
{{3}}Cash amount due
e.g. ₹899
Clone this template into your own WABA
- Sign up for a free Waxiomatic account.
- Connect your WhatsApp Business Account (Embedded Signup, ~15 minutes).
- Hit Clone on this template — we map the variables, run AI spam-check, and submit to Meta for you.
- Meta approves in 1–24h. Start sending.