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Support ticket resolved

Confirms resolution and asks for a CSAT rating.

Logisticsutility#support#ticket#csat

Preview

Hi Geeta, ticket TKT-91022 has been resolved. How was the experience?

Great
OK
Not resolved

Component structure

  • BODY

    Hi {{1}}, ticket {{2}} has been resolved. How was the experience?

  • BUTTONS
    • QUICK_REPLY Great
    • QUICK_REPLY OK
    • QUICK_REPLY Not resolved

Variables

These placeholders get substituted at send time. You fill them with values from your contact attributes, order data, or any integration field.

  • {{1}}

    Customer first name

    e.g. Geeta

  • {{2}}

    Ticket ID

    e.g. TKT-91022

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