Post-checkout NPS survey
Sends an NPS prompt the day after check-out to capture feedback while the stay is fresh.
Hospitalityutility#nps#feedback#post-stay
Best-practice notes
Send 18–24h post check-out, not at check-out itself. Branch on the response — promoters route to Google review, detractors route to GM inbox to prevent a public 1-star.
Preview
Hi Rohit, thank you for staying at The Leela Palace, Bengaluru. On a scale of 0–10, how likely are you to recommend us to a friend or colleague?
9 – 10
7 – 8
0 – 6
Component structure
BODYHi {{1}}, thank you for staying at {{2}}. On a scale of 0–10, how likely are you to recommend us to a friend or colleague?
BUTTONS- QUICK_REPLY 9 – 10
- QUICK_REPLY 7 – 8
- QUICK_REPLY 0 – 6
Variables
These placeholders get substituted at send time. You fill them with values from your contact attributes, order data, or any integration field.
{{1}}Guest name
e.g. Rohit
{{2}}Property name
e.g. The Leela Palace, Bengaluru
Clone this template into your own WABA
- Sign up for a free Waxiomatic account.
- Connect your WhatsApp Business Account (Embedded Signup, ~15 minutes).
- Hit Clone on this template — we map the variables, run AI spam-check, and submit to Meta for you.
- Meta approves in 1–24h. Start sending.