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Feedback request post-service

Sent 2h after service — sentiment-branched feedback ask.

Home Servicesutility#feedback#csat

Best-practice notes

Send 2 hours post-completion. Branch the positive quick-reply to a public review URL; route negative replies to a manned recovery inbox before the customer goes to JustDial / Google.

Preview

Hi Rohit, how was your AC deep clean experience today? Your honest feedback helps us improve.

Loved it
OK
Not good

Component structure

  • BODY

    Hi {{1}}, how was your {{2}} experience today? Your honest feedback helps us improve.

  • BUTTONS
    • QUICK_REPLY Loved it
    • QUICK_REPLY OK
    • QUICK_REPLY Not good

नमस्ते रोहित, आज की AC डीप क्लीन सेवा कैसी रही? आपकी ईमानदार राय हमें बेहतर बनाती है।

बहुत अच्छी
ठीक है
अच्छी नहीं

Component structure

  • BODY

    नमस्ते {{1}}, आज की {{2}} सेवा कैसी रही? आपकी ईमानदार राय हमें बेहतर बनाती है।

  • BUTTONS
    • QUICK_REPLY बहुत अच्छी
    • QUICK_REPLY ठीक है
    • QUICK_REPLY अच्छी नहीं

Variables

These placeholders get substituted at send time. You fill them with values from your contact attributes, order data, or any integration field.

  • {{1}}

    Customer first name

    e.g. Rohit

  • {{2}}

    Service name

    e.g. AC deep clean

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  1. Sign up for a free Waxiomatic account.
  2. Connect your WhatsApp Business Account (Embedded Signup, ~15 minutes).
  3. Hit Clone on this template — we map the variables, run AI spam-check, and submit to Meta for you.
  4. Meta approves in 1–24h. Start sending.
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