Is Waxiomatic really better than Gallabox?

Not at everything. Gallabox has more years in market and a deeper customer base. Waxiomatic wins on AI features, the developer platform, customer-loop modules (loyalty, referrals, surveys), and the Free Forever tier. Try the free tier for two weeks before deciding.

Can I migrate from Gallabox to Waxiomatic?

Yes. Export your Gallabox contacts as CSV and use /dashboard/contacts/migrate inside Waxiomatic — we map the standard columns (phone, name, tags, attributes, consent state) automatically.

Does Waxiomatic use the official Meta WhatsApp Cloud API?

Yes — Waxiomatic is built on the Meta WhatsApp Business Cloud API via Embedded Signup. No grey-route or unofficial integration.

Will switching from Gallabox disrupt my live broadcasts?

No. Your WhatsApp Business Account stays with you (it lives in Meta Business Manager, not the BSP). Migration is just re-connecting Meta to Waxiomatic and re-uploading templates — typically under an hour.

Is Waxiomatic India-compliant (DPDP, GST)?

Yes — Mumbai-region hosting, DPDP-compliant consent audit trail per contact, GST-compliant invoicing with HSN/SAC and CGST/SGST/IGST split. Razorpay-powered INR billing as the default.

Comparison

Waxiomatic vs Gallabox

Gallabox built its reputation on a polished inbox UX for small support teams. We match the inbox and add a developer platform + customer-loop modules they don't ship.

The 30-second summary

✓Waxiomatic wins on AI + developer surface + customer-loop modules. Claude in the inbox, OpenAPI spec, loyalty + referrals + NPS — all default.
≈Inbox UX is roughly even. Gallabox has polish from years of iteration; we've studied it and built feature-parity (and added the real-time agent metrics overlay + AI handoff brief on top).
✓Migration is one click. Export Gallabox contacts → drop the CSV at /dashboard/contacts/migrate.

Feature-by-feature

Feature	Waxiomatic	Gallabox
WhatsApp Business Cloud API	Native (Embedded Signup + Coexistence)	Native
India-first hosting (Mumbai region)	Yes — aaPanel VPS, ap-south	Yes
Multi-agent shared inbox	Yes — assignment, internal notes, presence, tags, outcomes	Yes — polished inbox UX
AI Mode toggle per conversation (manual/copilot/auto-reply)	Yes — audit-logged	Limited
AI handoff brief on bot escalation	Summary + 4 bullets + sentiment + 3 reply drafts	Conversation history only
Conversation snooze + outcome tagging	Yes — Won / Lost / Pending / Other with optional monetary value	Yes
Real-time agent metrics overlay in inbox	Yes — open / sent / outcomes / median first-response time today	No
Canned snippets with `/` autocomplete	Yes — team-shared library	Limited
AI reply suggestions in inbox	Claude — 3 grounded suggestions per conversation	Add-on or absent
AI Spam-Check on templates	Yes — Claude pre-flight, 30–40% fewer rejections	No
Knowledge bot (RAG on customer docs)	Yes — upload PDFs/URLs, local pgvector, grounded answers	Limited FAQ bot
Auto-translate inbox messages	Yes — Claude, cached per locale	Limited
Pre-built template library	8 industries × 3 languages, 1-click clone, growing weekly	~50 templates
Template Studio simulator	Yes — preview on iPhone / Android / Web / Desktop	Basic preview
Visual no-code flow builder	xyflow canvas · Postgres-backed durable runtime	Visual builder
Knowledge bot node in flow builder	Yes — answer_from_knowledge node grounds in your KB	Absent
Smart send-time per contact	Bucketed by historical reply pattern	Single send-time per broadcast
A/B variants	Yes — recipient-level	Limited
Public REST API + OpenAPI spec	OpenAPI 3.1 + live Swagger UI at /v1/docs	API exists, basic docs
Outbound webhooks with HMAC + replay	Yes — full delivery log, retry ladder, replay button	Webhooks exist, opaque delivery
Open-source chat widget	Yes — MIT on GitHub, ~10KB embed	Closed-source
Loyalty / rewards module	Built in — idempotent ledger, tiers	Add-on or absent
Referral program (auto-detect from inbound)	Yes — codes auto-matched from first inbound	Absent
NPS / CSAT surveys via WhatsApp	Auto-fire on close · numeric reply parsing	Add-on
Free Forever tier	Yes — 100 contacts, 1,000 msgs/mo, all features	Free trial only
Starter monthly price Gallabox's entry tier can be cheaper than our Starter but usually includes fewer agent seats and no integrations.	₹2,499 / mo	₹1,999–3,499 / mo
Markup on Meta conversation fees	No markup — pass-through at Meta's published rate	Modest markup
Migration tool from incumbent BSPs	Built-in importer for Gallabox / Wati / AiSensy / Interakt CSV	Manual CSV
DPDP / GDPR consent audit trail	Immutable per-contact log (source / IP / method / evidence URL)	Opt-in flag
Public status page	Yes — live at /status, auto-refreshing every 30s	Limited / absent

When you'd pick Waxiomatic

You want AI in the inbox without paying an add-on per agent.
You build integrations and need OpenAPI + webhooks with replay.
Loyalty + referrals + NPS matter for your business model.
You want a true free tier (not a trial) while you evaluate.
Real-time agent metrics overlay in the inbox is non-negotiable.

When Gallabox might fit better

You only need inbox + basic broadcasts and care about sticker price.
You've been on Gallabox a long time and your team is fluent.
You prefer their inbox UX after a side-by-side trial.

Try Waxiomatic free

Stay on Gallabox while you evaluate. Migrate when you're sure.

Start free See pricing

Last updated October 2026. Based on publicly available information from Gallabox's website + product documentation as of publication. Email [email protected] for corrections.