WAWaxiomatic

e-NACH auto-debit failed

Sent when the bank returns the e-NACH instruction unpaid. Includes a next-retry note.

Insuranceutility#enach#failure#retry

Best-practice notes

Keep tone factual — IRDAI / RBI fair-practice guidance applies even to insurer-initiated debits. Do not threaten penal action in the first message.

Preview

Hi Deepak, the e-NACH debit of ₹4,860 for policy PL-SBI-228413 did not go through. We will retry on 24 May 2026. You can also pay manually below.

Pay manually

Component structure

  • BODY

    Hi {{1}}, the e-NACH debit of {{2}} for policy {{3}} did not go through. We will retry on {{4}}. You can also pay manually below.

  • BUTTONS
    • URL Pay manually → https://example.com/pay/{{1}}

नमस्ते दीपक, पॉलिसी PL-SBI-228413 के लिए e-NACH डेबिट ₹4,860 सफल नहीं हुआ। हम 24 May 2026 को पुनः प्रयास करेंगे। आप मैन्युअल रूप से भी भुगतान कर सकते हैं।

मैन्युअल भुगतान

Component structure

  • BODY

    नमस्ते {{1}}, पॉलिसी {{3}} के लिए e-NACH डेबिट {{2}} सफल नहीं हुआ। हम {{4}} को पुनः प्रयास करेंगे। आप मैन्युअल रूप से भी भुगतान कर सकते हैं।

  • BUTTONS
    • URL मैन्युअल भुगतान → https://example.com/pay/{{1}}

Variables

These placeholders get substituted at send time. You fill them with values from your contact attributes, order data, or any integration field.

  • {{1}}

    Policyholder first name

    e.g. Deepak

  • {{2}}

    Amount with currency

    e.g. ₹4,860

  • {{3}}

    Policy number

    e.g. PL-SBI-228413

  • {{4}}

    Next retry date

    e.g. 24 May 2026

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