Claim rejected
Communicates a claim rejection with a brief reason and the grievance escalation channel.
Best-practice notes
IRDAI Protection of Policyholders Interests regulations require the reason and the grievance redress route to be stated. Never deny without a written reason.
Preview
Hi Mohan, claim CL-HD-44882 could not be approved. Reason: Pre-existing condition not disclosed at proposal. You may raise a grievance via the link below; we will respond within 14 days.
Component structure
BODYHi {{1}}, claim {{2}} could not be approved. Reason: {{3}}. You may raise a grievance via the link below; we will respond within 14 days.
BUTTONS- URL Raise grievance → https://example.com/grievance/{{1}}
Variables
These placeholders get substituted at send time. You fill them with values from your contact attributes, order data, or any integration field.
{{1}}Policyholder first name
e.g. Mohan
{{2}}Claim reference
e.g. CL-HD-44882
{{3}}Rejection reason (short)
e.g. Pre-existing condition not disclosed at proposal
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- Meta approves in 1–24h. Start sending.