WAWaxiomatic

Post-service feedback request

Sent 24h after service handover to capture CSAT and surface negative feedback privately.

Automotiveutility#feedback#csat#service

Best-practice notes

Branch the quick-reply: promoters go to Google review, detractors open a CRM ticket with the service manager.

Preview

Hi Anika, how was your service experience at Bluestar Hyundai yesterday? Your honest feedback helps us improve.

Great
Could be better

Component structure

  • BODY

    Hi {{1}}, how was your service experience at {{2}} yesterday? Your honest feedback helps us improve.

  • BUTTONS
    • QUICK_REPLY Great
    • QUICK_REPLY Could be better

नमस्ते अनिका, कल ब्लूस्टार हुंडई में आपकी सर्विस का अनुभव कैसा रहा? आपकी सच्ची राय हमें बेहतर बनाएगी।

Component structure

  • BODY

    नमस्ते {{1}}, कल {{2}} में आपकी सर्विस का अनुभव कैसा रहा? आपकी सच्ची राय हमें बेहतर बनाएगी।

Variables

These placeholders get substituted at send time. You fill them with values from your contact attributes, order data, or any integration field.

  • {{1}}

    Owner first name

    e.g. Anika

  • {{2}}

    Workshop name

    e.g. Bluestar Hyundai

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  2. Connect your WhatsApp Business Account (Embedded Signup, ~15 minutes).
  3. Hit Clone on this template — we map the variables, run AI spam-check, and submit to Meta for you.
  4. Meta approves in 1–24h. Start sending.
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